More

Completed Appointments

Faster

Patient Booking

Clearer

Patient Pathways

Improved

Appointment Adherence

We simplify how patients find care,

book services,

and stay on track with appointments.

Built for public health systems

improving access, engagement, and continuity of care.

PUBLIC HEALTH OUTREACH

Community Health Services

Bilingual Public Health Outreach Through WhatsApp & Lifecycle Messaging

Scope

Public health communications • Messaging systems • Bilingual outreach • Community engagement

Capabilities Applied

Twilio API implementation • WhatsApp strategy • Bilingual content • Automation flows • Audience segmentation

The Situation

Community Health Services needed a scalable way to reach Spanish- and English-speaking populations.
We built a bilingual WhatsApp communication system using Twilio.

  • Hard-to-reach populations

  • Fragmented communication channels

  • Need for bilingual consistency

How We Created Growth

  • Built structured WhatsApp messaging flows for patient outreach, reminders, and health alerts

  • Developed bilingual templates designed for accessibility and cultural relevance

  • Created a scalable communication system supporting segmentation and ongoing engagement

  • Extended the system with a comprehensive communications framework, including brand kit, social templates, and an evergreen content calendar

Results / Impact

  • Increased message engagement

  • Expanded access to care information

  • Improved communication consistency across channels

  • Strengthened appointment attendance and reduced missed visit impact

Diagram showing a bilingual patient engagement system: users scan a QR code, choose a language, select topics, receive health alerts, and book appointments.

A walkthrough of the WhatsApp flow—from QR code entry to topic selection and patient engagement.

A simple, bilingual pathway from first interaction to patient action—designed to increase access, engagement, and appointment follow-through.

Accessible care. Bilingual outreach. Community health communication.

Want to reach the audiences others miss?

We design communication systems that expand access, improve engagement, and connect outreach directly to care.

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